FAQ
How do I obtain service from your Apple Service Centre for my Apple device?
Please bring your iDevice to our office at 50c Mammad Araz street, or call 176 for pick-up service if you have a problem with you Apple device
What are the repair services you provide?
We provide any kind of repair services for all Apple products . If you have one of the following problems, please contact us for repair service: i 1. The screen got cracked/ smashed; 2. Something wrong with battery; 3. Working too slow; 4. It got wet, then the problems started; 5. One or more buttons stopped working; 6. Touch ID stopped working;
How long will the service take ?
Usually it takes less than an hour for screen damages, however serious problems can be fixed with 14 days.
Will the data be preserved during the repair service?
We do not guarantee it, therefore it's suggested to remove data before the repair service.
What is the diagnosis?
Diagnosis is the process of detecting exact problem with iDevice.
When do I pay diagnosis fee?
Diagnosis fee is paid only when customer at his sole discretion takes back the iDevice without being repaired.
Do I pay additional diagnosis fee if the device is repaired?
No, in this case diagnosis fee is not paid by customer
Are all the parts that is being used geniune?
Yes, we use only geniune parts during the repair.
What type of warranty do you offer?
we offer 3 months of warranty to the spare parts used in repair.
What is iCloud ?
iCloud provides actuality and safety of all data on your iPhone, as well as makes opportunity for you to access the data in all your devices.
Lighting is weak in the iPhone.
There is a problem on the screen or screen microschemes.
How can I delete unnecessary applications in my iDevice?
Settings-> main -> statistics -> memory -> delete. Settings -> Safari -> To delete history of website data.
Light of the screen is off, but I can receive calls. What is the cause of this problem?
Problem may occure due to several causes. One of them may be screen and microschemes of the screen. The problem may be determined after diagnosis by our specialists.
Is it possible to restore the data in an iDevice?
If the iDevice has not been formatted, it is possible to redtore 75% of data.
Microphone does not work in the iPhone. What is the cause of this problem?
This problem may occur due to malfunction in the modem, processor, tape, charge network etc.of an iPhone. The problem may be determined after diagnosis by our specialists.
Is it possible to fix the modem or do I need to change it?
We can fix the modem.
Front camera does not function. What is the cause of the problem?
There may be problem with microscheme or tape. The problem may be determined after diagnosis by our specialists.
Is it possible to fix On/Off tape?
Yes, the tape may be fixed or replaced by other. The problem may be determined after diagnosis by our specialists.
iPhone cannot be connected. What is the cause of the problem?
This problem occurs when iPhone gets wet, left in the charge too much or drops. The problem may be determined after diagnosis by our specialists.
My iPhone cannot connect to network. Why this problem happens?
This problem occurs when the iPhone is not registered or there is problem in the modem etc. The problem may be determined after diagnosis by our specialists.
The screen is broken, but sensor works. Do I need to repair both of them?
If the screen of an iPhone is broken, both screen and sensor must be changed. If screen of iPad is broken, screen and sensor may be changed separately.
My iDevice has fallen into water.
Only after diagnosis by our specialists, we can define the problem and offer a solution.
Is it possible to repair microscheme?
No, it is impossible to repair microscheme.
ID button of screen has been changed, now Error 53 message appears. Can you fix this problem?
If your touch ID is replaced by original one, it is possible to repair, othervise impossible.
iPhone fell, screen turned red and a message appears related to the problem.
Mostly, repair of such problems is impossible, as is related to the processor. In any case, the problem may be determined after diagnosis by our specialists.
The process of guarantee program does not finish during update. Why this problem occurs?
Problem may be with motherboard. Mostly, it is impossible to fix the problem and motherboard is replaced. In any case, the problem may be determined after diagnosis by our specialists.
Is it possible to restore data in broken iPhone?
Unless iPhone formatted, it is possible to restore data, othervice impossible. In any case, the problem may be determined after diagnosis by our specialists.
iPhone dropped and motherboard cracked. Can you repair it?
Motherboard cannot be repaired, it must be replaced. In any case, the problem may be determined after diagnosis by our specialists.
Procesor of iPhone is loose. Is it possible to fix this problem?
Motherboard must be replaced. In any case, the problem may be determined after diagnosis by our specialists.
Sometimes my iDevice gets hot. Why does this problem occur?
When one continuously uses the iDevice, it gets hot. That's why we recommend to use your iDevice with pauses.
When I charge my iPhone a message appears on the screen - Update your iCloud.
When iPhone is fully charged, iCloud updates. Transfer of data to iCloud may take different times, depending on memory. When you unplug the charge before transfer of all data, that message will appear.
How often must iCloud be updated?
iCloud is updated automatically each time you put iPhone in the charge in wifi regime.
Error 9 appears on the screen of iPhone.
The problem may be determined only after diagnosis by our specialists.
Is sensor and screen of iPad repaired separately ?
Sensor and screen of iPad are repaired separately. Only sensor and screen of iPad Air 2 model are repaired together.
Why battery slows down after my iDevice gets charged?
Charging problem may be related to microscheme. Only after diagnosis by our specialists, we can determine the problem.
How can I define if iPhone corpus is original or not?
Network is too weak in fake corpus.
Error 53 appears on the screen.
This message may occur due to several problems. If it appears after iPhone dropped into water, then we may fix it. In case, fingerprint or joystick is replaced, it will not be possible to fix the problem.
Why screen turns red?
Only after diagnosis by our specialists, we can determine the problem.
Why screen turns blue?
This problem appears in iPhone s or 6. Problem is related to processor or flash microscheme. In any case, after diagnosis by our specialists, we can determine the problem.