Remote Technical Support Services
We are proud to introduce you our method of IT problem-solving.
Our Remote Technical Support Center is a unique remote issue resolution resource utilizing a multi tiered-support structure, state-of-the-art remote management tools, and a highly experienced, dedicated team of IT specialists.
With unique three-tiered support, all issues are initially assessed by our incident management team, and are rapidly directed to the proper tier for immediate action.
Tier 1 - End User Support
- Spyware / Virus
- Common Workstation Applications
- Mobile device issues
- Workstation Disk Cleanup & Error Resolution
- Printer Issues
Tier 2 - Network and Server Support
- Routers and Firewalls
- Backups
- Network Infrastructure
- Domain Controllers
- Remote Access
Tier 3 - Specialist Support
- Support of world known IT infrastructural and network equipments
- UPS/Power Issues
- Server Down or Disk Error
- Advanced Networking Infrastructure
- Advanced Microsoft and Linux